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At Mimi's Collection, each saree and stole is carefully inspected before dispatch to ensure quality.

1. Exchanges Only

All products are eligible for exchange with any other available product of equal or higher value. We do not offer refunds under any circumstances.

2. Exchange Window

To request an exchange, please notify us via our official WhatsApp within 7 days of receiving your order.

3. Damaged or Incorrect Items

If your product arrives damaged or incorrect, an exchange will be processed upon verification. A clear 360-degree unboxing video of the sealed parcel is mandatory to initiate an exchange for damaged items. Claims without an unboxing video cannot be accepted.

4. Exchange Process

Once approved, our team will guide you through the exchange steps and share details for returning the original item.

Note: Handloom products may have minor variations in weave, shade, or motif. These are not considered defects, but the natural character of handmade textiles.

At Mimi's Collection, we follow a semi-automated order process to ensure accuracy and personal attention for every handloom purchase.

1. Check Availability First

Before placing an order, please confirm stock availability for your desired item via our official WhatsApp: 8961898926. This helps us verify that your saree or stole is ready for immediate dispatch.

2. Be Informed Before Payment

We encourage all customers to connect with us on WhatsApp to clarify product details, shipping timelines, and policies before making payment. Our team will guide you through the entire process.

3. Payment & Charges

For orders processed through our website or other online platforms, GST, shipping charges, and a 3% platform processing fee will apply to the final amount. To avoid platform fees, we recommend placing your order directly through our official WhatsApp at 8961898926. Our team will share complete payment details and shipping costs with you once availability is confirmed.

4. Dispatch

All orders are securely packed and dispatched across India after payment confirmation. Shipping timelines will be shared on WhatsApp along with your tracking details.